HELP CENTER

Welcome to our Help Center! We're here to assist you with any questions or concerns you may have. Below, you'll find answers to some of the most frequently asked questions. If you need further help, don’t hesitate to reach out to our customer support team!

1. Shipping & Delivery

• How long will it take for my order to arrive?
  Orders are typically processed within 1-2 business days. Standard shipping usually takes 2 to 10 business days. Expedited shipping is also available.

• Do you offer international shipping?
  Yes, we ship to selected countries. Shipping times and fees may vary based on location.

2. Returns & Exchanges

• Can I return or exchange my wig?
  Yes! We offer returns and exchanges within 28 days of delivery. The wig must be in unused, original condition. Please visit our Returns & Exchanges page for more details.

3. Payment Methods

• What payment methods do you accept?
  We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Klarna for secure payments.

4. Wig Care & Maintenance

• How should I care for my wig?
  For the best results, gently wash your wig with wig-friendly products, avoid excessive heat, and store it properly when not in use. Visit our Care Instructions page for detailed tips.

5. Size & Fit

• How do I choose the right size wig?
  Use our Size Guide to find the best fit for your head. If you’re unsure, feel free to contact us for personalized recommendations.

6. Contact Us

• How can I reach customer support?
  You can reach us via email at support@decentgrace.com, or use our live chat feature for instant help. Our team is here to assist you!