RETURN&EXCHANGE

Our policy is valid within 14 days after signing. Decentgrace Store guarantees total customer satisfaction with the items you purchase from decentgrace.com.

Buyers are only responsible for the return shipping fees for warranty items. (In most cases, buyer will only have to return the problem piece rather than the entire package.).

Before returning items, please make sure you get our return address, and write "gift" on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.

Before you return your merchandise please follow the steps below: 

-Take a picture of the defective/incorrect item(s) showing the issue.

-Email us at service@decentgrace.com

*Further instructions will be given through email. 

Items that refundable:

We do our best to serve our each customer the best that we can.

We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.

Merchandise which is damaged or missing components is not refundable.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refunds are granted (if applicable).

Buyers are responsible for return shipping with proper packaging.

On receiving items, we will refund you immediately. 

CANCELLATION

Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

Please contact our Customer Service to get the return address.

REFUND TIME FRAME

The standard refund procedure takes 7~14days dependent on your issuing bank.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.